Refund policy

efund & Return Policy

North Strong products are made to order through our fulfillment partner, Printful. Because each item is produced specifically for the customer, we generally do not accept returns or exchanges for:

• ordering the wrong size or colour
• changing your mind after purchase
• buyer’s remorse

Please review the size guide and product details carefully before ordering.

Damaged, defective, or misprinted items

If your order arrives damaged, defective, or misprinted, please contact us within 30 days of delivery. Include your order number and clear photos showing the issue.

If the issue is approved, we can arrange a replacement or refund at no additional cost.

Lost packages

If your order has not arrived, please contact us within 30 days of the estimated delivery date so we can investigate the shipment.

Incorrect shipping addresses

Customers are responsible for entering a correct and complete shipping address. If an order is returned because of an incorrect address, additional shipping charges may apply for reshipment.

Order cancellations

Because orders may enter production shortly after purchase, cancellations are not guaranteed once fulfillment has started.

If you have any questions or problems with your order, contact us and we’ll review the situation.